Some Vocalocity customers may be experiencing an issue making or receiving calls.  Our Network Engineers are working to resolve this as soon as possible.

We will provide a follow-up message as soon as the issue is resolved but in any event will provide an update within 30 minutes.  We know that this is a major disruption to your business and appreciate your patience.

UPDATE:

We believe that affected customers should now be seeing improvement to the service. Our Network Engineering Team has made several updates to the system to normalize operations. Our engineers are continuing to monitor performance.

8:04 AM EST: We’ve identified some slowness on DEWEY. Please stand by while we research any issues we identify. We’ll have more details once the issue is resolved.

8:39 AM EST: We’ll be restarting the Information Store shortly. This will cause a 10-15 minute outage. We do apologize for the inconvenience.

8:52 AM EST: We were able to discipate the delays and queue delivery issues without stopping the Information Store service. We’ll hold off on maintenance until after hours tonight unless a pressing issue arises. Thank you.

9:15 AM EST: We’ve received reports of accounts not being accessible. We’re looking at emergency maintenance.

9:50 AM EST: Unfortunately, we’re now rebooting the server to alleviate the problems. We should be back online shortly.

10:25 AM EST: DEWEY is back online, we’re currently spooling all the queued mail.

Microsoft has issued a Security Bulletin Advance Notification indicating its April release will contain 17 bulletins. Nine of these bulletins will have the severity rating of critical and will be for Microsoft Windows, Internet Explorer and Office. The remaining bulletins will have the severity rating of important and will be for Microsoft Windows, Office, Server Software, and Developer Tools and Software. Release of these bulletins is scheduled for Tuesday, April 12, 2011.

Network Logix will provide additional information as it becomes available.

Microsoft has issued a Security Bulletin Advance Notification indicating its March release will contain three bulletins. One of these bulletins will have the severity rating of critical and will be for Microsoft Windows. The remaining two bulletins will be have the severity rating of important and will be for Microsoft Windows and Office. Release of these bulletins is scheduled for Tuesday, March 8, 2011.

Network Logix will provide additional information as it becomes available.

Microsoft has released updates to address vulnerabilities in Microsoft Windows, Internet Explorer, and Office as part of the Microsoft Security Bulletin Summary for February 2011. These vulnerabilities may allow an attacker to execute arbitrary code, cause a denial-of-service condition, obtain sensitive information or operate with elevated privileges.

US-CERT encourages users and administrators to review the bulletin and follow best-practice security policies to determine which updates should be applied.

Microsoft has released updates to address vulnerabilities in Microsoft Windows, .NET Framework, Server Software, Office, and Internet Explorer as part of the Microsoft Security Bulletin Summary for October 2010. These vulnerabilities may allow an attacker to execute arbitrary code, obtain sensitive information, operate with elevated privileges, cause a denial-of-service condition, or tamper with data.

Network Logix encourages users and administrators to review the bulletins and follow best-practice security policies to determine which updates should be applied.  Network Logix clients under a ProCare Managed Office contract do not need to do anything, as our engineers will be handling the updates to your networks.

The DEWEY Exchange 2007 server was reported to have delays in processing requests from clients. We are restarting the information store to resolve the issue.

Update 1:00 PM: The information store has finished restarting and we’ve confirmed access to mailboxes on each DB.

Update 3:46 PM: Multiple parties have reported issues in delivery speed. We are rebooting the DEWEY server in order to clear out the cached memory.

Update 4:08 PM: We’ve been monitoring the server reboot via KVM. The server is in the process of installing windows updates before it completes the reboot.

Update 4:21 PM: The installation of the windows update has completed and the server is now stopping the Exchange services. The server should complete the reboot in the next 15 minutes.

Update 4:49 PM: The reboot has completed. We’ve verified that mail is being routed and confirmed that our test users could login.

Update 5:30 PM: After the reboot, the DEWEY transport started routing mail through one of it’s alias IPs instead of the primary IP, causing outgoing messages to be rejected as “Relaying denied, proper authentication required” The issue has been resolved and mail is routing out.

Microsoft has released security bulletin MS10-046 to address a critical vulnerability affecting Microsoft Windows. This vulnerability is due to the failure of Microsoft Windows to properly obtain icons for shortcut files. By convincing a user to display a specially crafted shortcut file, a remote attacker may be able to execute arbitrary code.

Network Logix strongly encourages users and administrators to review Microsoft security bulletin MS10-046 and apply any necessary updates to mitigate the risks.

Additional information regarding this vulnerability can be found in the following:

• Microsoft Security Bulletin MS10-046
• Microsoft Security Advisory 2286198
• US-CERT Current Activity Entry “Microsoft Windows .LNK Vulnerability“
• US-CERT Vulnerability Note VU#940193

Microsoft has issued a Security Bulletin Advance Notification, indicating that its July release will contain four bulletins. Three bulletins will have the severity rating of critical and will be for Microsoft Windows and Office. The remaining bulletin will have the severity rating of important and will be for Microsoft Office. Release of these bulletins is scheduled for Tuesday, July 13, 2010.

Network Logix will provide additional information as it becomes available.

Microsoft has issued a Security Bulletin Advance Notification, indicating that its June release will contain ten bulletins. Three of these bulletins will have the severity rating of critical and will be for Microsoft Windows and Internet Explorer. The remaining bulletins will have the severity rating of important and will be for Microsoft Windows, Microsoft Office, and Microsoft Sharepoint Services. Release of these bulletins is scheduled for Tuesday, June 8, 2010.

Network Logix will provide additional information as it becomes available.