Archive for the ‘ Data Center Ops ’ Category

DEWEY performance issues

The DEWEY Exchange 2007 server was reported to have delays in processing requests from clients. We are restarting the information store to resolve the issue.

Update 1:00 PM: The information store has finished restarting and we’ve confirmed access to mailboxes on each DB.

Update 3:46 PM: Multiple parties have reported issues in delivery speed. We are rebooting the DEWEY server in order to clear out the cached memory.

Update 4:08 PM: We’ve been monitoring the server reboot via KVM. The server is in the process of installing windows updates before it completes the reboot.

Update 4:21 PM: The installation of the windows update has completed and the server is now stopping the Exchange services. The server should complete the reboot in the next 15 minutes.

Update 4:49 PM: The reboot has completed. We’ve verified that mail is being routed and confirmed that our test users could login.

Update 5:30 PM: After the reboot, the DEWEY transport started routing mail through one of it’s alias IPs instead of the primary IP, causing outgoing messages to be rejected as “Relaying denied, proper authentication required” The issue has been resolved and mail is routing out.

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Microsoft has issued a Security Bulletin Advance Notification, indicating that its July release will contain four bulletins. Three bulletins will have the severity rating of critical and will be for Microsoft Windows and Office. The remaining bulletin will have the severity rating of important and will be for Microsoft Office. Release of these bulletins is scheduled for Tuesday, July 13, 2010.

Network Logix will provide additional information as it becomes available.

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Microsoft has issued a Security Bulletin Advance Notification, indicating that its June release will contain ten bulletins. Three of these bulletins will have the severity rating of critical and will be for Microsoft Windows and Internet Explorer. The remaining bulletins will have the severity rating of important and will be for Microsoft Windows, Microsoft Office, and Microsoft Sharepoint Services. Release of these bulletins is scheduled for Tuesday, June 8, 2010.

Network Logix will provide additional information as it becomes available.

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Network outage with our Data Center

This morning around 8:45AM EST, we began to experience issues with many of the websites hosted in our Data Center.  The network issue occurred with our partner The Planet.  Network issues in their Houston Data Center caused many of our client websites to be unavailable. (This included this blog)  As of 9:20 AM EST, the issue appears to have been resolved.  We are waiting for more information from The Planet as to what the exact cause of the outage was, and how to prevent this issue from occurring again.  We appreciate your patience while we worked to resolve this issue, and sincerely apologize for any inconvenience.  We will update this post with additional information as it becomes available.

UPDATE: According to The Planet, “Our initial analysis shows that a circuit between Dallas and Houston caused the ~8 a.m. CDT network disruption, and it has been repaired.”  All websites hosted by Network Logix are back online.

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Microsoft has issued a Security Bulletin Advance Notification, indicating that its February release cycle will contain 13 bulletins. Five of them will have a severity rating of Critical and will be for Microsoft Windows. The remaining eight bulletins have an Important rating and are for Microsoft Windows and Microsoft Office. Release of these bulletins is scheduled for Tuesday, February 9, 2010.

Network Logix will provide additional information as it becomes available.

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Hosted Exchange Scheduled Maintenance

On Sunday night, January the 18th, at 2:00 AM EDT (GMT-5), Network Logix will be performing scheduled maintenance to upgrade our core backbone equipment.  This upgrade will affect connectivity to your Hosted Exchange and Spam Filtering services.

During this upgrade you may NOT be able to connect to your Hosted Exchange, Spam Filtering, and Outbound messaging services.  The approximate maintenance window will be one hour.  All services should be back online and functioning properly by 3:00 AM EDT.

This capacity upgrade is due to our continuing growth and is necessary to maintain the reliability and performance you have come to expect from Network Logix Services.

Please feel free to contact us anytime with any questions or concerns by calling us at 614.503.7139 option 2 or by emailing support@networklogix.com .  As always, we appreciate your patience as we move forward.

– Network Logix Operations Team

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